E-Commerce Order Manager – admin/office

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FortNine, one of North America’s fastest growing e-commerce stores in the powersports industry is searching for an Order Manager. This role will focus primarily on overseeing the processing of orders.

One of our top priorities at FortNine is to provide the highest quality of service to our customers. In order to accomplish this goal, we need to process and fulfill orders as quickly and as efficiently as possible all while keeping customers informed of the progress of their order. In this position you will be expected to review orders, place purchases, identify and deal with any order issues, contact customers when necessary as well working closely with the customer service department.

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Please Apply directly at:

https://canadasmotorcycle.applytojob.com/apply/IPbmNEX75r/ECommerce-Order-Manager?source=craig

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Functions / Major Responsibilities:

  • Review new orders for billing and address problems
  • Contact customers by phone or email regarding any issues and offer solutions
  • Purchase products required to fulfill orders
  • Track incoming orders and spot errors and potential delays
  • Contact vendors when needed regarding purchases
  • Assist with customer returns and refunds

    • Job Requirements:

  • Excellent English communication skills, both written and verbal
  • Strong French skills are a bonus
  • Strong Microsoft Excel knowledge
  • Excellent web research skills (webfu)
  • Ability to contribute to a team while also working independently
  • Ability to work in a fast paced environment and multitask

    • Schedule:

  • Full-time: Monday to Friday: 10 am to 6:30 pm
  • there will also be some half day Sunday shifts throughout the year (combined with half day Friday shifts)

    • Benefits:

  • 6 week training period
  • Competitive salary
  • Paid personal days
  • Health Insurance including medical, dental, vision and life
  • Free healthy snacks and drinks
  • Quiet, clean and newly built office environment
  • Ergonomic work stations and the best tools made available to you
  • Hard working, respectful and friendly coworkers

    • About FortNine:

    FortNine is headquartered in Montreal, Qc and employs a quickly growing team consisting of creative, energetic and highly dedicated individuals representing a diverse range of expertise. Our mission is simple: provide our customers with the best merchandise for the best price while providing the best customer service. A strong company culture based on appreciation for innovation and achievement keeps us focused and it’s what makes coming in to FortNine day after day a rewarding and satisfying experience.

    Visit our Site: https://fortnine.ca

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